Marty's Musings

More Broadband Frustrations

Posted by in Technology

I got a voicemail from a lady at Sky today, she said she had heard back from the engineer that visited on Saturday and said she was aware that the issue is resolved. Instantly I thought to myself “if only”, time to turn on the rant tags! [Rant]Upon calling Sky back I got through to a gentleman on the fibre team, I explained the call I received and also that what the lady quoted the engineer as saying was incorrect. I explained that the engineer had diagnosed the fault as…read more

Broadband Woes

Posted by in Technology

Recently my Sky Fibre Pro broadband has been playing up, when initially installed it was performing well at around 58mbps/18mbps which compared to previous ADSL is light-speed. A few weeks ago I decided that the degradation was at a point where it needed to be looked into, so I called Sky Fibre support and ran through the usual turning it off and on, resetting etc… After all of these steps didn’t resolve the problem a BT Openreach engineer was booked and arrived (on the dot of 8am on a Saturday!)….read more